IMPORTANT: Communication is important and it is possible I may need to ask you a question during the production process so that your products are made exactly how you would like them. I always communicate to the email you provided, so it is important that you set up your account with an email address you read.
Wood that I use: I use wood machining tools and my own hands to craft every item out of the best quality wood I can find from sustainable and responsibly harvested and recycled barn woods. No plywood is used when making my weaving tools except when requested. Each item may have its own quirky marks of character. Your item may include beautiful marks from the trees life, such as small scratches, scars, freckles and Knots. Sometimes I may be out of one wood or another for the stick inkle shuttles. Generally this is Cherry or Maple. If I am out of the one you ordered I will send what I have. This is just for the small stick shuttles, other shuttles I will contact you for more information.
HANDMADE: I design, cut, sand, wax and if requested personalize your new tool, so your item may have slight imperfections and no two items will look exactly alike. Wood is never thrown away because of these imperfections and do not affect the use of the tool. If you desire perfectly factory made weaving tools, made with perfectly smooth defect free woods that look exactly like the other mass produced factory weaving tools that were sold yesterday this product may not be for you. I am not able to hand do a factory finish and give you low cost tools. Keep this in mind.
Shipping times: this is an estimate and could ship sooner or later than the date provided. I ship via USPS for most items and larger items ship out FedEx. All orders are made in the order they were received. If I get behind I will shut down my shop to catch up.
There are sometimes delays due to holidays, weather conditions, influx in orders all in a single day and other unknown reasons. Once items are shipped and leave our workshop, all timing variables are out of my control.
Thank you so very much for your support and for supporting small business!
All my best,
We promise a 7 day money back guarantee from date of posted delivery on all products in our on-line store for defects that can not be repaired. We will do our best to resolve every customer complaint to the customer's complete satisfaction.. Refunds are for defective products that can not be fixed only .Because of the nature of our store, we can not offer the same return policies that big name stores can offer. If your item needs a repair just contact us to arrange the return so your item can be repaired.
Each item is custom made once order has been paid in full and can not be refunded except where there are defects that can not be fixed that impair the use of the product. If the item was damaged in shipping a claim to the USPS or FedEx must be made.
HOW TO USE OUR POLICY:
In order to process a repair or refund if not repairable , you must make the request within 3 calendar days of the date delivery was made, and returned within 7 days. After this time no refund is available.
For items not repairable, all materials that were purchased must be returned in like-new condition as received and as determined by our staff, before a refund is issued. Materials must be received within 7 days of your request in order for us to grant your refund. We cannot refund shipping costs.
Refunds will be given by company check, or direct credit to your credit card, or paypal which ever is corresponding to your initial method of payment. A refund will be issued within 3 business days of receiving the returned products.
To request a refund, contact us using the information on our ON-LINE store. You may call, write, or email. You MUST provide your order number, the items from your order that you wish to return, and the reason for the return as well as how to contact you.
There are no refunds available for digital downloads, personalized or custom orders.
Effective date: September 16, 2018
Handywoman ("us", "we", or "our") operates the www.handywomanshop.com website (the "Service").
Information Collection And Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
First name and last name
Address, State, Province, ZIP/Postal code, City
Cookies and Usage Data
We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Tracking & Cookies Data
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
Session Cookies. We use Session Cookies to operate our Service.
Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Security Cookies. We use Security Cookies for security purposes.
Use of Data
Handywoman uses the collected data for various purposes:
To provide and maintain the Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer care and support
To provide analysis or valuable information so that we can improve the Service
To monitor the usage of the Service
To detect, prevent and address technical issues
Transfer Of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.
Disclosure Of Data
Handywoman may disclose your Personal Data in the good faith belief that such action is necessary to:
To comply with a legal obligation
To protect and defend the rights or property of Handywoman
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability
Security Of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Links To Other Sites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Our Service does not address anyone under the age of 18 ("Children").
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
By visiting this page on our website: https://www.handywomanshop.com/contact